Terms & Conditions

The legal matters

Booking Terms & Conditions

  • All Tickets issued are Non-refundable, Non-changeable and Non-transferable unless otherwise specified.
  • Passengers must ensure that all the names are correct as per their passports and that the travel itinerary is correct. Changes may not be permitted after the tickets are issued and a payment for a new ticket may be charged.
  • Airfares are guaranteed upon ticketing only. If there is any issue with the payment, we will inform you as soon as possible through email and/or phone. Otherwise, we will send you the ticket in a period of 48 hours of your booking with us.
  • The free baggage allowance provided to the passenger varies according to the route, class/cabin seating and as per the norms of the respective airline. Airlines may charge additional fee for checked-in baggage, extra baggage or other optional services. Please call the airlines directly for the most recent updates regarding the baggage allowance, weight and dimensions of the bags.
  • Passengers must be at the airport 3 hours before the departure as tickets cannot be refunded or changed due to no show at the airport.
  • Passengers are responsible for all their travel documentation including visas. Visas may be required for the entire journey both for the destination and/or transit. Visas must be secured before the ticket is issued. Tickets cannot be refunded for failure to obtain a visa.

Passport, Visa & Health Recommendation

  • Passports must be valid for at least 6 months beyond the period of your stay.
  • ESTA visa is a mandatory requirement for all USA bound travel, including transiting the USA.
  • ETA visa is a mandatory requirement for all Australia bound travel including transiting Australia.
  • If your flight has a change involving two different airports with the itinerary, it is your responsibility to organize the transfer to the right airport and also check the transit visa requirement.
  • If you have booked code-share flight, terminal change may be there and you may require a transit visa for changing the terminals. Please check with the embassy or airline directly for checking visa requirements in case of terminal change.
  • Frontline Travel and Tours Ltd. is not liable for the VISA formalities. Kindly refer with the applicable embassy or consulate for this information.
  • Health Recommendation: Recommended inoculations for travel may change at any time. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation.

Your Travel Insurance

The Company strongly recommends that the Client takes out adequate travel insurance. The Client is herewith recommended to read the terms of any insurance to satisfy them as to the fitness of cover. The Company will be pleased to quote you for insurance.

Your Travel Protection

Frontline Travel and Tours Ltd. is a retail agent of Moresand Ltd (ATOL 3517) dealing in worldwide flights and holiday packages. All Money paid by you for the flight/holidays are ATOL protected by the civil aviation authority (For all airlines covered by IATA). Flights/packages are secured by CAA in case the airline company closes down or goes out of operation due to bankruptcy or any other reason. However, bookings made with low cost airlines or charter flights/airlines not under SAFI are covered up by the airline failure insurance, hence, agents will not be accountable for the failure of money in such cases.

Changes in Booking

If you wish to change any item – other than increasing the number of persons in your party/booking – And providing we can accommodate the change, you will have to pay an administration fee of GBP 60.00 per ticket, plus the airline/supplier charges (if any). From time to time we are required to collect additional taxes. You will be informed for any additional taxes prior to ticket issuance/re-issuance. After ticket issuance most of the airlines do not allow changes.


a) Cancellation before ticket issuance:- Should you or any member of your party be forced to cancel your flight or holidays, we must be notified by the person who made the booking and who therefore, is responsible for the payment of cancellation charges.

b) Cancellation after ticket issuance:- Cancellation after ticket issuance will effect in a loss of 100% of the total cost of all travel arrangements in most of the cases. Please refer to your travel advisor. Low cost airlines/Charter flights carry a 100% cancellation fee in both conditions before or after ticket issuance.

Force Majeure

No responsibility shall be undertaken for, and shall not be susceptible in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat or war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural & nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellation of schedules by scheduled airlines. You can check the current position on any country by contacting the foreign and commonwealth office.

Know the Terms of the Travel Supplier

It is essential to be familiar with the terms and conditions of the travel supplier in order to sort out every query, policy of booking, refund and payment methods. Booking your itinerary with Frontline Travel & Tours Limited gives you the advantage to buy the services you only require from the travel supplier rather than buying everything attached to the prime service i.e. flights, Package holiday and city break services. The services of an individual or multiple bookings are available from the travel supplier through our platform, and the customer is not liable to buy everything attached to it.

Payment Procedures

In order to book prime services from Frontline Travel & Tours Limited, you are required to click on the payment page to finalize your purchasing request from the supplier itself. Once you have clicked on the booking link, it is not possible to withdraw your purchase which is accepted by Frontline Travel & Tours Limited on the behalf of Travel supplier.


After the booking, Frontline Travel & Tours send you a confirmation email that specifies that Frontline Travel & Tours has accepted your service booking request. Please note that this mail is just an acknowledgement of your purchase and the final confirmation will be given after checking the availability of your requested service from the travel supplier.

Contract with Travel Supplier

Once Frontline Travel & Tours receives the availability of your requested service from the travel supplier, you will receive a final email confirmation with all the necessary details containing a booking reference, ID and other required information. Please note that the contract with you and the travel supplier will only be activated after the confirmation of service availability and the acceptance of your booking. All the booking terms, such as date, price and availability will be guaranteed only after forming the contract between you and the travel supplier.

Alteration of Customer Details

Once the entire booking procedure is done, the customer can only change or cancel the details such as - name or destination as per our terms and condition (with prior contact within 4 hours after completion of booking stage by calling at our customer care between 10am to 5pm local time of London, United Kingdom). Please note that such alterations in the details are subject to charge of covering administration services that is listed in change/cancellation policies.

Alteration of the T&C

The terms and conditions of the travel supplier is different from that of Frontline Travel & Tours and it can charge its own administration fee for cancellation and change in your booking. Please note that Frontline Travel & Tours reserves the right to change these terms and conditions any time without any prior notice and will work accordingly from the date these changed terms and conditions posted on the website. The amended terms and conditions of Frontline Travel & Tours will be considered in top priority over any previous terms and conditions and privacy policies published before including cancellation, change or transfer in your service booking details.

Full Payment

All prices displayed for travel services are in GBP (pounds sterling) £. The Customer is required to pay the entire amount at the time of booking, and no partial payment is applicable at the time of booking or reservation of services (i.e. flights, Package holiday, hotel, city breaks, and car on rent).

Needed Identification

Please carry all the necessary documents during your entire trip, and a government issued ID for identification of your booking in hotels, tickets from the airport and car rental for that destination. You may be required to submit a copy of your ID to the travel supplier in case of attraction and travel extras.

Necessary Travel Documents

Necessary travel documents includes passport (with prior time of expiration according to the travel destination foreign tourism policies), visa, government-issued ID proof, medical certificate for senior citizens, medically challenged people and others as per the law of that particular destination’s foreign tourism policies. Please check the designated destination’s ministry of external affairs’ website.

South African travel requirements for minors travelling to and from South Africa. New requirements, introduced by the South African Department of Home Affairs from 1 June 2015, specify that all minors (children under 18 years) are required to produce, in addition to their passport, an Unabridged Birth Certificate which shows the details of both parents for all international travel to and from South Africa. Travellers will be asked to produce the required documentation at check-in for each flight.

Delayed Boarding, Cancellation & Refund

Neither Frontline Travel & Tours nor its associate will be responsible for cancellation and refund of passenger’s trip if he/she fails to provide necessary documents at the time of travelling and denied to board the flight or enter in the country.

Extra Fee

There will be an extra fee implemented on the customer charged by the destination’s government on entry/exit and will be excluded from the booking amount which will be paid at the required place during your trip.

Bulk Booking

In case of bulk/multiple booking for same itinerary, all passengers must follow the same itinerary, and no alteration or cancellation will be accepted in itinerary on individual bases from your booking.

Authority of Frontline Travel & Tours Limited

Frontline Travel & Tours holds authority for change of price/correction of errors in any price flashed on promotions and on websites as per the availability, and gives the freedom to either cancel our booking or level the paid amount at the time of booking with the current amount by the debit/credit card used during booking, after your permission prior to departure.

Every itinerary or service listed on the website and advertisement is provided by the travel supplier itself. There are chances that some facilities given by the airlines such as frequent traveller's credits or travel miles may or may not apply on any/every part of your booking. Please check with the travel supplier of that particular itinerary personally to clarify the point.

Pricing, Taxes and Payments Procedures

Prices flashed on the websites and the advertising of flights, hotel, holidays, city breaks, insurance and car on rent by Frontline Travel & Tours are included with all the taxes if not stated.

The brief info about these taxes is available on both the itinerary details and on the confirmation mail you will receive after booking.

Other taxes and services like fuel surcharge, baggage, hotel’s value added services, seat reservation and security are excluded from the package and booking of services you have purchased. These charges are required to be settled according to the designated place, i.e. hotel value added services of the hotel at the time of check-out, extra baggage fee at the airport during check-in etc. If you have any query, please contact straight with the travel supplier.

The booking prices of itinerary Frontline Travel & Tours does not include liability insurance, damage waiver, accidental insurance, child safety seats, room service charges, telephone charges, parking charges (if applicable) rental car pick-up from location etc.

Some of the charges like additional flight fuel surcharge or any sort of expenses in the category must be paid by the traveller itself at the designated place with full amount of settlement.

Frontline Travel & Tours requires full payment from the customer in order to secure the reservation and booking at the time of purchasing of itinerary from your credit/debit card. We accept debit/credit cards from all the major banks with a verified billing address.

From here onwards you give the authority to Frontline Travel & Tours and to the travel supplier (Third Party) to process the total amount of your booking from the credit/debit card provided by you. In order to make a successful payment, you will be required to present a valid and authorized credit or debit card.

You will be required to present your credit or debit card to the vendor at the time of check-in, pick-up rental car, pick-up flight ticket on the airport to verify your identity along with a government-issued ID proof. It is essential that the owner of the card from which the payment has been made must be one of the travellers travelling with your booking.

To protect the cards and frauds, Frontline Travel & Tours verifies your card number with billing address and card verification number that is required to be accurate in order to make a successful payment.

Until, the process is complete, the itinerary price of your booking is subject of change. Frontline Travel & Tours is not responsible, if during the time of booking, any price changes from your itinerary, and the transaction declines based on the card of which, you have provided the details.

If you require further information on above mentioned points regarding refund/cancellation/special request, please call our customer care.